Terms & Conditions

SHIPPING
All orders are FOB Plano, TX.
All orders will be shipped UPS ground, unless communicated differently on Purchase Order.
All freight charges will be added to invoice, unless prepaid by dealer.
Any international shipment must be fully paid before the shipment is released.

HANDLING FEE
A 1% Handling fee of order total at Dealer net will be added to all orders.
TERMS OF PAYMENT
Standard terms are net 30 days, with pre-approved credit and account in good standing.
Invoices will be sent on the date of shipment.
A 3% convenience fee will be added to any order if a credit card is used to pay the invoice.
Applicable credit cards: Visa, MasterCard or American Express.

CUSTOMER SERVICE DEPARTMENT
Office Hours: 7:30am to 5:30pm CST M-F
Telephone: 405-789-9900
Fax: 405-470-1772
[email protected]

MINIMUM ORDERS
Minimum Order of $100 per invoice is required.
Any orders less than $100 will be assessed a $15 handling charge.

DROP SHIPMENTS
Inteq Distributors will drop-ship to your customers with the following conditions:
– Dealer accepts full responsibility for shipment once shipped.
– A $15.00 Drop Shipment fee will be added to each invoice.
– Dealer must accept responsibility for shipment upon leaving INTEQ’s Warehouse, or shipment will be insured at Dealer cost.

LOSS OR DAMAGE CLAIMS
Inteq is not responsible for damage incurred during shipment.
Delivery to the carrier constitutes delivery to the purchaser.
Claims for damage or shortage in transit must be filed with the carrier within 10 days after receipt of merchandise.
Inspect all deliveries immediately and indicate any damage or shortage when you sign the delivery receipt.

RETURNS
All returns must have prior approval, and be accompanied by a Return Merchandise Authorization (RMA).
To obtain an RMA contact Inteq at 405-789-9900.
Returns should be sent freight pre-paid to our Distribution Center at:

624 Krona Dr., Ste. 110
Plano, TX 75074

A 15% restocking charge will be charged on all returns with the following exceptions:
Authorized returns must be in new condition.
All returns will be inspected before credit is issued.

1. Product shipped in error by Inteq.
2. Out-of-box failure. Must be reported with 30 days.
3. Product shipped for demonstration only.

SERVICE
All service items must be accompanied by a Service Request Form which you can receive by contacting your sales representative. All nonwarranty service items are subject to a $100 evaluation fee which will be waived with approval of service estimate.